# IT support pricing, no minimum term

> Clear IT maintenance prices for businesses and households in Mallorca: one per-user plan, no minimum term and no penalty for leaving.

URL: https://quinatec.es/en/pricing/

No minimum term · 21% VAT not included. If it does not work out, you walk away whenever you like — no penalty.

## For your SME or freelance practice.

Priced per user, so you pay for the people who use the IT, not for how many machines each of them carries. One plan that covers the day to day and, if you need more, we build it to order.

### Monitored: €25 + VAT /user /mo

Your IT covered and up to date, from a single user.

- Proactive 24/7 monitoring
- EDR antivirus and automatic patching
- Remote support during business hours (fair use) *
- Monthly status report
- Up to 2 devices per user
- Technical advice
- On-site visits at €60/h + travel
- 30-day warranty

### Advanced: Custom

Automate and optimise with AI, dashboards and deep integration.

- Everything in the Monitored plan
- AI: email classification, invoice OCR, chatbots
- Dashboards (Power BI, Looker Studio)
- CRM, ERP and other integrations
- Strategic consulting for digital transformation

* Fair use of remote support: day-to-day incidents, up to 1 hour per month for every 5 users. Projects, migrations, new installations, training and third-party software support are quoted separately; anything beyond is billed at €60/h. Price per user per month, with no minimum number of users. Includes up to 2 devices per user; additional device €8/month. Shared or unattended machines (POS, signage, workshop): €12/month. Servers, backup, firewall and hosting are contracted as modules (see the comparison). Setup and initial audit: €249 for up to 5 users, +€35 per additional user.

## What each business plan includes.

No tricks. What is in, is in; what is not gets billed separately at a transparent rate.

| Feature | Monitored | Advanced |
| --- | --- | --- |
| Price /user /month (+ VAT) | €25 | Custom |
| Users | From 1 | Unlimited |
| Devices included per user | 2 | Unlimited |
| Additional device | €8/mo | Included |
| Shared or unattended machine | €12/mo | Included |
| Proactive monitoring and patching | ✓ | ✓ |
| EDR antivirus | ✓ | ✓ |
| Remote support during business hours | Fair use * | Custom |
| Monthly status report | ✓ | ✓ |
| Hourly support and on-site visits | €60/h | €60/h |
| Managed server | €89/mo | Included |
| Backup local + cloud | €39/mo | Included |
| Managed firewall | €25/mo | Included |
| Web hosting | €25/mo | Included |
| Microsoft 365 / Google Workspace | — | ✓ |
| AI, dashboards, integrations | — | ✓ |
| Strategic consulting | — | ✓ |
| 30-day warranty | ✓ | ✓ |

## Digital employees, built around your process.

We do not publish a rate, because no two rollouts are alike: it depends on your processes, the systems it connects to and the volume of work. Always quoted with a fixed scope before we start.

1. **We look at your process**: A session with you to identify which repetitive task can be delegated, what data it needs and which systems it has to reach.
2. **Fixed scope and price**: You get it in writing: what the agent does, how long it takes and what it costs. No open-ended hours, no surprises mid-project.
3. **Build and support**: We build it, test it against your real data and train your team. After that, maintenance and improvements on a monthly fee agreed with the project.

Common cases: processing invoices, classifying email, producing VAT returns and reports, connecting to your ERP. Not sure whether yours fits? Tell us and we will say so, with no obligation.

## Ad-hoc hours, a single rate.

On a plan or not, the hourly rate is the same. No surprises.

### Support by the hour: €60 + VAT /h

Immediate IT support, with or without a plan. Maintenance, antivirus, licences, networks. One-hour minimum. If you are on a plan and need extra hours, it is the same rate.

### 24/7 emergencies: €129 + VAT /h

Critical support outside business hours, at weekends or on public holidays. Committed 24×7 response with an availability retainer of €79/month.

### On-site call-outs: from €35

Z1 (≤20km): €35 · Z2 (20–40km): €59 · Z3 (40–60km): €89. Applies outside the Palma area.

## Contact

- Phone: +34 871 242 336
- WhatsApp: +34 676 683 713
- Email: hola@quinatec.es
- Palma, Mallorca, Spain
- We are available Mon–Fri from 9:00 to 18:00. For 24/7 emergencies, call or message us on WhatsApp.
- [Contact: IT support in Palma de Mallorca](https://quinatec.es/en/contact/)