# IT Support

> From urgent failures to complete digital transformations. We repair, improve and digitise your business or your home, without the hassle.

URL: https://quinatec.es/en/services/it-support/

## What does our IT support cover?

A complete service that spans everything from preventive maintenance to resolving complex incidents. Our team is equipped to handle any IT problem and to keep your business or your home running.

### Computer maintenance

Preventive and corrective maintenance, cleaning, driver updates and performance tuning.

### Equipment repair

Diagnosis and repair of hardware and software faults, data recovery, component replacement.

### Remote support

Remote technical assistance to resolve incidents quickly, with no travel required.

### Network setup

Installation and configuration of local networks, WiFi, servers and business connectivity.

### Technical advice

Technology consulting, hardware and software recommendations, project planning.

### Security and backup

Antivirus, backups and a disaster recovery plan.

## Why choose our support?

- Personal attention and a fast response
- Certified, experienced technicians
- 24/7 support for emergencies (€129/h)
- Transparent, competitive pricing
- Solutions tailored to each client
- Local service in Mallorca

## For your SME or freelance practice.

Priced per user, so you pay for the people who use the IT, not for how many machines each of them carries. One plan that covers the day to day and, if you need more, we build it to order.

### Monitored: €25 + VAT /user /mo

Your IT covered and up to date, from a single user.

- Proactive 24/7 monitoring
- EDR antivirus and automatic patching
- Remote support during business hours (fair use) *
- Monthly status report
- Up to 2 devices per user
- Technical advice
- On-site visits at €60/h + travel
- 30-day warranty

### Advanced: Custom

Automate and optimise with AI, dashboards and deep integration.

- Everything in the Monitored plan
- AI: email classification, invoice OCR, chatbots
- Dashboards (Power BI, Looker Studio)
- CRM, ERP and other integrations
- Strategic consulting for digital transformation

* Fair use of remote support: day-to-day incidents, up to 1 hour per month for every 5 users. Projects, migrations, new installations, training and third-party software support are quoted separately; anything beyond is billed at €60/h. Price per user per month, with no minimum number of users. Includes up to 2 devices per user; additional device €8/month. Shared or unattended machines (POS, signage, workshop): €12/month. Servers, backup, firewall and hosting are contracted as modules (see the comparison). Setup and initial audit: €249 for up to 5 users, +€35 per additional user.

## Ad-hoc hours, a single rate.

On a plan or not, the hourly rate is the same. No surprises.

### Support by the hour: €60 + VAT /h

Immediate IT support, with or without a plan. Maintenance, antivirus, licences, networks. One-hour minimum. If you are on a plan and need extra hours, it is the same rate.

### 24/7 emergencies: €129 + VAT /h

Critical support outside business hours, at weekends or on public holidays. Committed 24×7 response with an availability retainer of €79/month.

### On-site call-outs: from €35

Z1 (≤20km): €35 · Z2 (20–40km): €59 · Z3 (40–60km): €89. Applies outside the Palma area.

## Contact

- Phone: +34 871 242 336
- WhatsApp: +34 676 683 713
- Email: hola@quinatec.es
- Palma, Mallorca, Spain
- We are available Mon–Fri from 9:00 to 18:00. For 24/7 emergencies, call or message us on WhatsApp.
- [Contact: IT support in Palma de Mallorca](https://quinatec.es/en/contact/)