Terms and
conditions.

These Terms and Conditions govern two separate things: Part A, access to and use of this website; and Part B, the contracting of Quinatec services. Browsing the website means accepting Part A. Contracting any service means also accepting Part B.

Part A · Website terms of use

A.1 Purpose and acceptance

This part governs access to and use of the Quinatec website (hereinafter, "the Website"), including all its content and services. Accessing the Website confers the status of user and implies full acceptance of these terms as published at any given time.

A.2 Access and use

Access to the Website is free of charge and requires no registration, beyond the user's own network connection costs. Users are responsible for complying with the regulations applicable in their own jurisdiction.

A.3 Users

The Website is intended for adults with sufficient legal capacity. Quinatec accepts no responsibility for access by minors.

A.4 User conduct

Users undertake to use the Website lawfully and, in particular, not to:

• Introduce or distribute unlawful or defamatory content, or content that infringes third-party rights.
• Introduce malicious code, or take any action liable to damage, overload or disable the Website.
• Attempt to access restricted areas or other users' data.
• Extract content by automated means for commercial exploitation without express authorisation.
• Use the contact form to send unsolicited commercial communications.

A.5 Availability and exclusion of warranties

Quinatec does not guarantee the continuous availability of the Website or that its content is free of errors, and accepts no liability for interruptions, faults or damages arising from its use. The information published is for general information only and constitutes neither technical advice nor a binding offer, unless expressly stated otherwise.

A.6 Content, intellectual property, links and personal data

Intellectual and industrial property in the content, the linking policy and the processing of personal data provided through the Website are governed by the Legal notice and privacy page.

Part B · General terms and conditions of service

B.1 Purpose and scope

This part governs the contracting of Quinatec services: IT support and maintenance plans, cloud architecture, web and application development, automation, consulting and the deployment of AI agents (hereinafter, "the Services").

Every engagement is governed by these general terms and by the specific terms set out in the proposal or quotation accepted by the client. In the event of any conflict, the specific terms prevail.

B.2 Formation of the contract

The contract is formed when the client accepts in writing — email included — the proposal or quotation issued by Quinatec, or when the client begins using the Services in practice. Quotations are valid for 30 calendar days from issue, unless the document states otherwise.

B.3 Services, plans and prices

The Services are provided in three forms:

• Subscription plans, priced per user per month with a number of devices included per user, plus any optional modules the client contracts (managed server, backup, firewall, hosting).
• Hourly services, with or without a plan in place, billed at the hourly rate then in force.
• Fixed-price projects, such as development work and AI agent deployments, with scope, timescale and price agreed in writing before work starts.

The applicable rates are those published on the pricing page at the time of contracting, or those set out in the accepted proposal. Taking out a plan carries a one-off setup and initial audit fee, based on the number of users.

B.4 Fair use of remote support

Plans include remote support during business hours on a fair use basis: the handling of day-to-day incidents, with a reference allowance of one hour per month for every five contracted users, calculated across the account as a whole rather than per individual user. The allowance is measured per calendar month; it does not roll over from one month to the next and cannot be exchanged for a discount.

The following are expressly excluded from fair use and are quoted or billed separately:

• Projects, migrations and new installations.
• User training.
• Support for third-party software outside the scope of the plan.
• Recovery work arising from misuse or from unauthorised third-party intervention.

If consumption exceeds the fair use allowance on a sustained basis, Quinatec will notify the client before billing any excess and will offer the choice between billing the additional hours at the rate in force or adjusting the plan.

B.5 Hourly support, out-of-hours emergencies and call-outs

Hourly support is billed with a one-hour minimum and, beyond that, in 30-minute increments. Work outside business hours, at weekends or on public holidays is billed at the emergency rate and requires the monthly 24/7 availability fee where an out-of-hours response commitment is contracted. On-site visits outside the Palma area carry a call-out charge by zone (Z1, Z2 or Z3), as published on the pricing page.

B.6 Service hours and response times

Standard service hours are Monday to Friday, 9:00 to 18:00 (mainland Spanish time), excluding national, regional and Palma local public holidays. Quinatec handles requests in order of receipt and criticality, and undertakes to acknowledge receipt within the next business day. Guaranteed response and resolution times require a specific service level agreement (SLA) set out in the specific terms.

B.7 Prices, invoicing and payment

• All prices are stated excluding VAT. VAT at 21%, or whichever indirect tax applies in each case, will be added.
• Plan fees are invoiced monthly in advance; hourly work, call-outs and excess usage are invoiced monthly in arrears.
• Payment is normally made by direct debit or bank transfer, due on the date shown on the invoice.
• Fixed-price projects may require an advance payment on account, which will be stated in the proposal.
• Quinatec may review its rates once a year, giving at least 30 days' notice. A client who does not accept the revision may cancel without penalty before it takes effect.
• Non-payment of a due invoice entitles Quinatec, after notice and once 15 calendar days have elapsed, to suspend the Services until the account is settled, without prejudice to any statutory late-payment interest.

B.8 Term, renewal and cancellation

Plans are contracted on automatically renewing monthly terms and carry no minimum commitment period. The client may cancel at any time by writing to hola@quinatec.es; cancellation takes effect at the end of the current month, with no penalty. Part-months already started are not refunded, except under the guarantee described in B.9.

Quinatec may terminate the contract on 30 days' notice, or with immediate effect in the event of persistent non-payment, fraudulent use of the Services or serious breach of the client's obligations.

B.9 First-month trial and 30-day guarantee

The first month of any plan is a no-strings trial: if the client cancels within that period, no continuity or penalty is required.

Every technical intervention carries a 30 calendar day guarantee: if the problem addressed recurs from the same cause within that period, it is put right at no extra charge. The guarantee does not cover issues caused by changes made by the client or by third parties, by hardware failure, or by causes unrelated to the original work.

B.10 Client obligations

So that Quinatec can deliver the Services, the client undertakes to:

• Provide the necessary access, credentials and permissions, and appoint a point of contact.
• Hold valid, lawful software licences across its entire IT estate.
• Report any material change to its infrastructure, and any incident, as promptly as possible.
• Keep hardware in working order and replace equipment that has fallen out of manufacturer support when advised to do so.
• Not tamper with or uninstall the monitoring, antivirus or backup agents deployed as part of the service.

Failure to meet these obligations may prevent delivery of the service or affect response commitments, without giving rise to any right to a refund.

B.11 Third-party licences and services

Third-party licences and subscriptions (for example Microsoft 365, Google Workspace, cloud providers, domains or certificates) are governed by the terms of their respective manufacturers or providers, which the client accepts on contracting them. Quinatec acts as intermediary or administrator and passes on their cost, without accepting liability for availability, changes of terms or price increases decided by the provider.

B.12 Ownership of data, access and deliverables

The client's data, domains, credentials, accounts and repositories are and remain the client's property, and are registered in the client's name wherever possible. Unless the specific terms state otherwise, bespoke development that has been delivered and paid for in full becomes the client's property, with the exception of pre-existing tools, libraries and components belonging to Quinatec or to third parties, over which a non-exclusive, perpetual and non-transferable licence is granted for the contracted purpose.

On termination, Quinatec will hand over the access, credentials and documentation the client needs to continue alone or with another provider. Backups held by Quinatec are retained for 30 calendar days from cancellation and securely deleted thereafter.

B.13 Confidentiality and data protection

Both parties undertake to keep confidential, indefinitely, any information they access as a result of the contractual relationship. Where delivering the Services involves access to personal data for which the client is the controller, Quinatec acts as a processor and the corresponding agreement under Article 28 of Regulation (EU) 2016/679 (GDPR) will be signed. The processing of the client's own data as a business contact is described in the Legal notice and privacy page.

B.14 Liability

Quinatec delivers the Services with the diligence expected of a professional in the sector and is liable for direct damages attributable to it. Except in cases of wilful misconduct or gross negligence, its total liability is limited to the amount invoiced to the client for the affected service during the three months preceding the event giving rise to it. It is not liable for loss of profit, loss of business or indirect damages.

Security measures and backups reduce risk but do not eliminate it: Quinatec does not guarantee immunity from cyberattack, nor full recovery of data for which no managed backup service has been contracted.

B.15 Force majeure

Neither party is liable for non-performance caused by force majeure: natural disasters, widespread power or communications outages, cloud provider failures, large-scale cyberattacks, strikes or decisions of the competent authority.

B.16 Changes to these terms

Quinatec may amend these terms to reflect legal, technical or commercial changes. Material changes affecting contracts in force will be notified at least 30 days in advance, and the client may cancel without penalty if it does not accept them.

B.17 Right of withdrawal (consumers)

Where the client is a consumer — a natural person contracting outside their professional activity — they have 14 calendar days from formation of the contract to withdraw from it without giving reasons, by writing to hola@quinatec.es. If they expressly requested that the service begin before that period expired, they must pay for the proportion of the service already delivered. The right of withdrawal does not apply to services already fully performed with their prior consent, nor to digital content or development work customised to their requirements.

B.18 Governing law and dispute resolution

These terms are governed by Spanish law. For any dispute, the parties submit to the Courts of Palma de Mallorca, unless the law imposes another venue — in particular, the consumer's place of residence. Consumers may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

If you have any questions about these terms before contracting, write to us from the contact page.